We value your satisfaction and strive to provide the best services to all our customers. Therefore, we have implemented the following refund policy to address any concerns you may have regarding your subscription purchase:

1. Our Policy

To ensure a smooth and transparent refund process, please familiarize yourself with the following conditions:

• Credential Limitation: Refunds are applicable only if you have not been awarded more than 50 credentials from your account. If you have awarded more than 50 credentials, you will not be eligible for a refund.

• Discounted Subscriptions: Please note that discounted subscriptions are not eligible for any refund. This includes promotional offers, special deals, or any subscription purchased at a reduced price.

• Refund Request Deadline: If you wish to request a refund, you must send us an email within 5 days from the date of your subscription purchase. Any refund requests received after this period will not be considered.

2. Eligibility Assessment

All refund requests will undergo a thorough eligibility assessment based on the conditions mentioned above. We reserve the right to deny a refund if any of the criteria is not met.

3. Refund Process

If your refund request is approved, we will initiate the refund within 10 business days using the original payment method. Please note that it may take some time for the refunded amount to reflect in your account, depending on your bank or payment provider.

4. Termination of Access

Upon receiving a refund, your access to our services will be terminated, and any awarded credentials will be revoked.

5. Appeals

If your refund request is declined, you have the right to appeal the decision. Please provide any additional relevant information or evidence to support your appeal.

6. How to Contact Us

To initiate a refund request or inquire further about our refund policy, please email us at info@certifyme.online.

Please be assured that we take our customers' satisfaction seriously and will handle refund requests in a fair and timely manner. We appreciate your understanding and cooperation. Thank you for choosing our services.

Note: This refund policy is subject to change without prior notice. It is recommended to review the policy periodically to stay updated on any modifications.